1. Overview

EvoTech Automation (“we,” “our,” or “us”) provides AI call and SMS automation services designed for contractors and service-based businesses. This Refund Policy explains how refunds are handled for setup fees, subscription charges, and service-related payments.

2. Setup Fees

All setup fees are non‑refundable. Setup fees cover onboarding work including integrations, configuration, data imports, and custom automations. Once onboarding begins, no refunds can be issued for this portion.

3. Monthly Subscription Fees

Monthly subscription payments are billed in advance and are non‑refundable once the billing cycle has started.

You may cancel at any time, and your service will remain active until the end of the current billing period.

4. Eligibility for Refund Exceptions

In rare cases, a partial or full refund may be considered if:

A technical issue on our side prevented the service from functioning.
You were billed incorrectly or charged in error.
A duplicate payment occurred.

All refund exceptions are reviewed on a case‑by‑case basis at the discretion of EvoTech Automation.

5. Cancellations

You may cancel your subscription at any time by contacting us at support@evotech.dev.

Cancellations take effect at the end of the current billing cycle.

6. No Refunds for Service Usage

Because our system processes calls, messages, bookings, and automations continuously, we cannot offer refunds for partial months of usage.

7. Chargebacks

Initiating a chargeback without contacting us first may result in suspension or termination of service. We encourage you to reach out so we can resolve any billing concerns directly.

8. Contact Us

If you have questions about this Refund Policy or believe a refund may be applicable, please contact us:
support@evotech.dev